One of the many other roles of leaders in organization is
to prevent conflict between team members or between departments caused by
incomplete communication and/or instruction. But when conflicts happen, leaders must make time to
quickly manage and resolve the situation.
When conflict happens in organization, it is very crucial
that the organization has mechanism for expressing emotions, anger, tension and
frustration that normally arise in a conflict situation. Remember that those anger, tension and frustration are
energy so we can actually positively redirect the energy.
Fostering openness in organization can increase trust and
decrease destructive behavior when anger and frustration mounting. The right humor often can also be helpful tool in
relieving tension but we need to use humor with caution in any conflict.
To be good leaders, people trust in us is paramount and
it is even more when we need to solve conflicts.
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